Order Support & Assistance

We’re here to make your experience smooth and satisfying — from browsing to receiving your handmade carpet.

If you face any issue with placing an order, such as:

• Payment not going through
• Shipping address problem
• Order confirmation not received
• Item added to cart but not showing
• Need help selecting size or design

If you have concerns after placing an order, such as:

• Delayed shipping or tracking issues
• Received wrong or damaged product
• Want to modify or cancel your order
• Quality concerns or custom requirements

Please don’t hesitate to reach out to us. Our support team is ready to assist you promptly.

📩 Email: tuftexcare@gmail.com
📞 Call/WhatsApp: 7905849724
💬 Live Chat available on our website

We value every customer and seller, and we’re committed to providing fast, fair, and helpful support.