Shipping policy
🚚 What are the shipping charges?
- Free Shipping across India on all orders placed through our website.
- International Shipping: Shipping charges for international orders are applicable and will be calculated based on the destination, product size, and weight. Our team will share the exact cost with you before dispatch.
⏱️ When will my order arrive?
We strive to dispatch orders as quickly as possible. Dispatch and delivery timelines depend on the type of carpet:
- Shaggy Carpets: 3–5 business days
- Hand-Tufted Carpets: 4–8 business days
- Hand-Knotted Carpets: 20–30 business days
- Customized Carpets: 5–7 business days for dispatch
After dispatch, delivery may take from next-day up to 7 business days, depending on your location.
🛍️ During Sale Periods:
Due to high order volumes, deliveries may be delayed by 5–7 additional days. We appreciate your understanding.
📩 How will my order be confirmed?
Once your order is placed successfully, you will receive:
- Order confirmation via email
- SMS confirmation with your order details
This keeps you informed at every step of the process.
❌ What is the process for cancelling an order?
If you wish to cancel your order, please contact us before the order is dispatched:
📞 Call: +91 7905849724
📧 Email: carpetroomhelp@gmail.com
Once cancelled, the refund will be credited to your original payment method within 48 business hours.
💰 Is there any hidden cost?
No hidden charges at all!
All prices listed on our website are inclusive of applicable taxes and duties. You pay exactly what you see.