Privacy policy

Last updated: March 6, 2026

Carpetroom operates this store and website, including all related information, content, features, tools, products, and services in order to provide you with a curated shopping experience (the “Services”). Carpetroom is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described here.

Personal Information We Collect

We may collect or process the following types of personal information depending on how you interact with our Services:

  • Contact Information: Name, shipping address, billing address, phone number, and email address.
  • Financial Information: Payment details such as credit/debit card information and transaction confirmations.
  • Account Information: Username, password, preferences, and account settings.
  • Transaction Information: Products viewed, added to cart, purchased, returned, or exchanged.
  • Customer Support Communications: Messages or inquiries you send to us.
  • Device Information: IP address, browser type, device information, and network connection.
  • Usage Information: Interaction with our website, browsing behavior, and navigation patterns.

Sources of Personal Information

  • Directly from you when you create an account, place an order, or contact us.
  • Automatically through cookies and similar technologies when you use our website.
  • From service providers who help operate our store and services.
  • From business partners or third parties involved in providing our services.

How We Use Your Information

  • Providing Services: Processing orders, payments, shipping, returns, and managing accounts.
  • Improving User Experience: Personalizing recommendations and improving website functionality.
  • Marketing & Advertising: Sending promotional messages and showing relevant advertisements.
  • Security & Fraud Prevention: Protecting our website and customers from fraud or illegal activity.
  • Customer Support: Responding to inquiries and assisting with purchases.
  • Legal Compliance: Meeting legal requirements and protecting our business.

How We Share Personal Information

We may share your information in the following situations:

  • With Shopify and service providers who help operate our store.
  • With marketing and advertising partners to show relevant advertisements.
  • When required for shipping orders or fulfilling services.
  • With affiliates or within our corporate group.
  • When required by law or to protect our rights and customers.

Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes certain personal information to operate and improve the Services. To learn more about Shopify’s privacy practices, please visit:

https://www.shopify.com/legal/privacy/app-users

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their policies before sharing personal information.

Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the legal age in their jurisdiction.

Security of Your Information

We implement reasonable security measures to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

  • Access personal information we hold about you.
  • Request deletion of your personal data.
  • Request correction of inaccurate data.
  • Request transfer of your personal information.
  • Manage communication preferences or unsubscribe from marketing emails.

Complaints

If you have concerns about how we process your personal information, please contact us. You may also contact your local data protection authority if applicable.

International Data Transfers

Your information may be transferred, stored, and processed in countries outside your residence in order to provide our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page along with the updated date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Email: tuftexcare@gmail.com
Address: Madhosingh Bazar Aurai, Bazar Madhosingh, UP, 221301, India