Refund policy

We want you to be completely satisfied with your purchase from CarpetRoom. If for any reason you are not happy with your order, we’re here to help.

Returns

• Returns are accepted within 7 days of delivery.
• Products must be unused, unwashed, and in original condition with all tags and packaging intact.
• Custom size and made-to-order carpets are also returnable, subject to the same conditions.

Return Shipping

• Return shipping charges will be borne by CarpetRoom.
• Customers are requested to pack the product securely to avoid any damage during return transit.

Refunds

• Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method.
• Refund processing may take 5–7 business days, depending on your bank or payment provider.

Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos for quick resolution.

How to Request a Return

To initiate a return, please contact us at:
📧 carpetroomhelp@gmail.com
📞 7905849724

Please do not send products back without contacting us first.